What is the complaint procedure?

England Squash operates one code of conduct that outlines the standards of conduct expected, at all times, from all individuals in any role within squash. England Squash is responsible for setting the standards and values that apply at every level.

If you believe you have witnessed a breach in the code of conduct please email complaints@englandsquash.com to formally register a compliant. Please reference Squash Stars in the subject title.

Where possible, all complaints should be dealt with at a local level. However, if you are unhappy with the service you have received as part of the Squash Stars programme, which cannot be dealt with at a local or club level, you can make a formal complaint to England Squash via the complaints email address.