How do I know if my members have activated their account?

In order to access some of their membership benefits (such as insurance, SquashLevels membership and Raise your Game), England Squash members need to activate their accounts on englandsquash.com. Activating is a simple process and only takes a minute!

This guide is for club administrators aiming to encourage their members to activate their accounts.

An activated member is one who has created (or activated) an account on englandsquash.com, and has logged in to view their dashboard. Any new members who are invited by the club and accept the club's invitation will activate their membership as part of the sign-up process. Likewise, any members who create an account on englandsquash.com and request membership of the club will also already be activated.

Members listed on the club dashboard on englandsquash.com

Approved

The approved members of your club may or not may have activated their accounts on englandsquash.com. The following rules apply, which should provide a useful guide to whether a member has activated their account:

  • Members with no email address: not activated (email is required for activation)
  • Member has an email address but no 'Edit' button next to their name: activated
  • Member has an email address and has an 'Edit' button next to their name: may or may not be activated - check with member

Pending

Any members who show under 'pending' have an existing activated account, but need to accept your invitation to join your club, and/or activate their account to appear on your 'approved' list.

Invited

Any members who show under 'invited' have an existing activated account (probably via another club), but need to accept your invitation to join the club, and/or activate their account to appear on your 'approved' list. 

Rejected

Any members who show under 'rejected' have requested membership of the club but their request has been denied by the club. They will have existing activated account, but do not have a membership via your club.

Activating members

Clubs cannot activate accounts on behalf of their members, as it is the member's individual responsibility to do so (and they need to agree to terms and conditions). However, in order to get members activated, clubs are encouraged to take the following action in order to enable their members to activate their accounts and gain access to the full range of benefits:

  • For members with an email address (which is correct): ask the member to go to www.englandsquash.com/forgotpassword to recover their account and set a password
  • For members with an email address (which is incorrect): edit the member's details and attempt to add the correct email address (contact England Squash if you are unable to edit the email address). Then ask the member to go to www.englandsquash.com/forgotpassword to recover their account and set a password
  • For members without an email address: edit the member's details and add the correct email address. Then ask the member to go to www.englandsquash.com/forgotpassword to recover their account and set a password

Duplicate members on the membership list

If you see duplicate members appearing on your member list, it may be that some of your members have created a new account on englandsquash.com, having already been listed by the club. In these cases, the member has usually activated the new account. 

If you see duplicated members on your membership list, please contact England Squash so that the accounts can be merged. If the member is already using an old England Squash membership number, please let us know which number is being used as this can be retained as part of the merging process.

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